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Discussion:Turnaround time for completeing a return

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Discussion Forum Index --> Business Growth Community --> Turnaround time for completeing a return


Wkstaxprep (talk|edits) said:

27 February 2007
For the average tax client what would you say is a good turn around time to complete the return, resolve any open points with client, and have the return finalized and given back to client ?

I try to get a return back within a week if possible, no more than 2 weeks.

New clients i do take a bit longer because i need to be more careful understanding their tax situation, getting the data on the computer, etc.

Of course, what our current pile of returns looks like affects how long the next client will have to wait for their return.

I do make exceptions for good, high payiggn clients and/or clients who have given me many referrals, those returns are always done promptly.

Someimes, i make the mistake of telling a client (especially new ) "i should be ready to finalize your return by the end of the week, etc." but then with all the appointments, current returns still in process, phone calls,emails(taxalmanac ,lol :) etc. the 1 week estimate becomes unrealistic. In most cases a client understands we are busy and if we are good at what we do they understand that we have many other returns.

If i know my original estimate of completeing the return looks unreasonable, i always contact the client just to let them know that i haven't forgotten about them.

Klesher (talk|edits) said:

27 February 2007
1 - 2 week turn around time, except for complicated returns

Deback (talk|edits) said:

February 27, 2007
Within a week, usually three or four days here, depending on if it's early Feb or March or April.

Gstbrandy (talk|edits) said:

27 February 2007
Wkstaxprep, you're right on schedule in my book.

Death&Taxes (talk|edits) said:

27 February 2007
Client dropped itemized return off in Philly yesterday at 2pm; my 5pm finished by 5:30....picked up the 2pm and had it 95% done [local tax to do] and finished it this morning....it's gone to processing.

The day before, working here at my home, I opened envelope from North Carolinia where client had moved from Seattle. I had emailed them on Friday to let them know their package came. Well, first I find child care but no child name, so email and learn that Mia is the child....they forget d.o.b. so I email back and get 8/13/05....no child on 2005 so I email 'you mean 2006?' 'No, 2005, she will be two this year." Look at last year and see no mention in letter sent with data, so now I must amend 2005, but by now I need a HUD-1 for the house sold in Seattle to get proration of taxes.

What I am saying is turn around depends on client as much as it does on me.

Kevinh5 (talk|edits) said:

27 February 2007
Just had a client who I told I could not "turn around" his return as fast this year as last because he is missing the info from the LLC. He said "OK, when I get the K-9, how fast will it be ready?" I answered "woof woof".

Pegoo (talk|edits) said:

27 February 2007
So do you guys work faster if there is more $$$ on the table for that client? I always thought time can be bought with money.

Kevinh5 (talk|edits) said:

27 February 2007
(he said "Canine" instead of K-1)

Pegoo (talk|edits) said:

27 February 2007
Geez got me looking all over the place for a form K-9!!

RidenourEA (talk|edits) said:

27 February 2007
Pegoo,

You must be working too much overtime - HeeHee

Wkstaxprep (talk|edits) said:

27 February 2007
Pegoo, if a client pays a premium fee and they are a good valued cleint who appreciates our service, absolutely my time is bought :)

Inagpurwala (talk|edits) said:

27 February 2007
Depends on how complicated the return is. One day to one week.

Kevinh5: You made my day with k-9! IshaqInagpurwala 13:12, 27 February 2007 (CST)

Bottom Line (talk|edits) said:

27 February 2007
Depends upon the client. I usually try to push my parents of college kids to the top because of financial aid. Some clients aren't pushy and don't care if they're extended so they usually go toward the bottom. I do some pickup and delivery so I do those by location so I'm not driving all over three counties.

When I'm missing info, I usually do as much of the return as possible so I can communicate with the client only once to give them a complete list of what I'm missing. If they get the info to me within 24 hours, they stay at the top of the pile. After 24 hours, they go back to the bottom.

Klesher (talk|edits) said:

27 February 2007
bottom line - if a client brings me his info and it is not complete, I do not even look at the return until I have all info. Saves me some time

and yes pegoo, my "top" shelf clients go on the top of the pile

Bottom Line (talk|edits) said:

27 February 2007
Ah - but how do you know you don't have all the info until you look at it?

Deback (talk|edits) said:

February 27, 2007
I'm assuming Klesher meant he doesn't look at it when he knows something is missing. I do the same thing usually, but if I don't know something is missing, I'm like you, BL. I'll input everything into the computer, write down things to ask the client, call the client to ask the questions, and then put their folder in the pending basket. When they get me the missing info, their folder goes to the top of the pile. I kind of like those, because I can finish those quickly, since they're almost done.

Death&Taxes (talk|edits) said:

27 February 2007
The same people are usually missing something every year, IMO, so I say, "Oh here comes Ed Mostardo to do half a tax return." And it happens every time; we reach a point and something is missing.

Deback (talk|edits) said:

February 27, 2007
I agree, and it's usually the same missing thing every year.

Kevinh5 (talk|edits) said:

27 February 2007
go chase down those missing canines

Death&Taxes (talk|edits) said:

27 February 2007
Ed is better than that: might be a stock sale one year, might be real estate taxes the next. He knows I am going to needle him so he puts on his thinking cap before leaving the house. I also know that with many of them that by the time I get the information, I might not remember what is missing and any notes I leave myself are very cryptic.

Deback (talk|edits) said:

February 27, 2007
I have a 19" high stack of used copy paper that I've saved over the years. If you need any scratch paper, just stop by and pick up all you need. I cut this paper into fourths and keep it in the drawer on my right--to write down the missing info. Then I put the scrap paper inside clients' folders on the top. Then I can tell what I'm missing, if I can read my writing.

Death&Taxes (talk|edits) said:

27 February 2007
I do the same thing, but staple them to make phone message scribbling pads. Usually I try to put what is missing in the status report in Proseries, but trying to get back into a six week old return, and resume the thought process can be hard.

One year in the tax lawyer's office, where returns were hand done, I stacked unused tax booklets up. Clients would bring them in and we'd use the label and envelope. By early April the pile was over six feet high when it fell one day. People would come and stare at it.

Ex-IRS (talk|edits) said:

27 February 2007
Low enough volume right now that I usually do them within a few hours, sometimes a couple of days if I have to contact the client for more info.

Michaelstar (talk|edits) said:

28 February 2007
It takes as long as it takes............ each client is different - some come in now and take until 10/15

JR1 (talk|edits) said:

February 28, 2007
1-3 days. Been 1-2 all along this season so far. Mid March it falls back a bit with all the other monthly work to do..but a week is my outside personal limit. No excuse beyond that.

Michaelstar (talk|edits) said:

28 February 2007
JR1 - As long as all of the info is in I tend to agree. I have t/r's that can take up to 24 hours of prep just to make sure the extensions #'s are close. Will still need to wait on K-1's that will not arrive until August - some September. Easy t/r's with all of the info in and no questions - no problem but I tend to stay away from easy t/r's - they are boring.

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