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Discussion:ProSeries Unbelievable!

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Discussion Forum Index --> Business Growth Community --> ProSeries Unbelievable!


JR1 (talk|edits) said:

February 15, 2007
Considering the software bobbles this year, tho', maybe not so unbelievable. Had a return prepared Fed, went to state, went to Valentine's Dinner and after...in the middle of the night, Windows does an update and restarts machine. This a.m., all work on that return is gone. Intuit says, sorry. Automatic Backup runs every five minutes, so there are 3-5 saves on that file...but appear to be nowhere, according to Intuit. Running Homebase data maintenance didn't get anything. It's got to be somewhere, this stuff does NOT just disappear.

Deback (talk|edits) said:

February 15, 2007
Before you input the data again, use Explorer or DOS to check the directory where you keep your client files. Also, check your recycled directory. Try Unerase to see if it's listed in recent deleted files. I'm not sure if any of these will help find the file, but it's all I can think of right now.

Death&Taxes (talk|edits) said:

15 February 2007
I recall back in the DOS days finding Temp files with my missing stuff, and this when it disappeared in front of a client too. Yours is one reason I turn off the computer at night, (besides the lovely power surge we had 2 years ago) Try Search with the file name and the .06I as the suffix.

Deback (talk|edits) said:

February 15, 2007
And now you know the importance of closing client files when you quit for the day. I close the tax program and any other programs every night, too, because you never know when Windows Update will restart your computer or when the electricity will shut off suddenly.

JR1 (talk|edits) said:

February 15, 2007
They used to store the recovery files like this in a different place, but this tech support guy knew nothing of that. I use an online backup service as well, and it didn't capture anything either. It's like the automatic save isn't saving. *ding* You know, my automatic updates aren't working either. There's the problem. The program still isn't working as it's supposed to I bet, and they don't know. The tech guy confessed that his task scheduler for updates doesn't work either, but apparently no one's going to fix it. Now this. So do not trust the Automatic Save. I have to conclude that it isn't working. This really sucks. Life's too short for this kind of stuff.

Deback (talk|edits) said:

February 15, 2007
I'm wondering if the suffix may be a temporary one, so .06i may not work. I've had the same experiences, David, back in the DOS days (and I still use DOS (4NT, actually) more than I use Explorer) and was able to find temporary files at times.

This reminds me of a situation I've had in my office for the last two years with a new monitor I bought back then. The screen will go black for a couple of seconds now and then, and I've discovered recently that it does it more often when I walk in front of the wooden file cabinet that has the printer, computer box, stamps.com machine, and router sitting on top of the cabinet.

Deback (talk|edits) said:

February 15, 2007
In other years, at times, I'd see the program automatically save files while I was working on them. I haven't seen that happen this year at all, so I think you're probably right that the automatic save isn't working right or not working at all.

Death&Taxes (talk|edits) said:

15 February 2007
In the past, it would always automatic save when I was entering a long number. My Proseries updates work every morning because my firewall keeps saying the program has changed and should I let them through....plus I see them. My quesion to you experts is: I opened Explorer and opened 2006, Data and see a temporary file (~$Smith.06I) for the client I have open, but with last modification made a half hour ago. Does that indicate it is auto saving?

JR1 (talk|edits) said:

February 15, 2007
I have seen some autosaving going on now that Deb mentions it, and have caught it cutting off an entry in midstream due to it. But I've not seen it every five minutes I don't think. And if it's autosaving properly, then the file would not be lost. And yeah, I should have closed the file last night, duh. But when you're autosaving...ah, what's the point? You trust and trust, and then one day, BANG, it's taken from you. No trust no more this year with PS I'm afraid. Wondering why your updates are working, D&T? Now I'm curious about the stuff that works!

Dennis (talk|edits) said:

15 February 2007
Mine works fine. Frequency of autosave is set under Tools. The default is 10 minutes.

JR1 (talk|edits) said:

February 15, 2007
Mine's set for five (I work very fast!), just like my updates are scheduled for every weeknight...

Michaelstar (talk|edits) said:

15 February 2007
JR1 - I had my IT guy set up my computer so that all I need to do is insert a 250 zip into the drive and it all backs up to the zip as additional security. Also if the HD was to every crash and burn, loading the software would not make me cry - but loosing all of the data files would............

As additional security, I have two computers. One for work which is only hooked up to the internet when I unblock it from the network to go to Lacerte for a business pay per return deal - then I reblock it within seconds. My other computer is an internet computer (a work computer as well - just no tax/accounting programs) which also acts as the hub to the network.

It is tax season so I would never suggest changing set ups during this time of the year but the zip (or cd burn) back up my be no big deal for your IT guy to help you out with.

Pegoo (talk|edits) said:

15 February 2007
The temporary data may be unlinked so you can't find them anywhere. After working a few years in IT, I have seen it from time to time. The problem with the autosave with most programs is Windows itself. I remember a similiar issue with EXCEL which I had to attend numerously where EXCEL was complaining about unable to write to temp directory.

Death&Taxes (talk|edits) said:

15 February 2007
I just saw mine autosave. It's not the lengthy production it once was. You might try opening another file with no data, make a couple of dummy entries, wait for it to autosave, and then turn off the puter without closing Proseries. When you reboot and reopen Proseries, it should ask if you want to recover ....... Check the suffix; Once you know the suffix [as Deb mentions above, maybe it isn't an .06I file], do a search for the one you lost.

It's pretty bad if no one at Proseries can help...this is one time I'd even listen to the man in Bangalore if he knew what he was doing.

Taxea (talk|edits) said:

15 February 2007
Never trust the computer program to get it right. I save/copy my data file to two places on the harddrive...an external harddrive and cd every night before I turn off the computer. Better safe than sorry.

Try going to documents and settings/your computer name/recent files/and select the shortcut to your file... or search for the file name in the entire drive taxea

JR1 (talk|edits) said:

February 15, 2007
Doesn't matter now, redid it in a half hour, no biggie, other than the loss of confidence. I use an on-line backup service every night, but it hadn't finished yet by this a.m.! A glitch all over. Smells like the enemy. The best laid plans are just that, plans. History is afterwards....

Deback (talk|edits) said:

February 15, 2007
I just run my bu.bat file every night when I'm done. This batch file copies all changed clients' files and changed program files to a different hard drive on this computer, another hard drive on the computer upstairs, and to a third hard drive on another computer in my office. The batch file also copies other changed data and program files from my payroll program, accounting program, Word files, MS Publisher files, etc. All I have to do is click the shell to DOS icon and type BU. It's quick and it's free.

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