Discussion:Connectivity Issues Drake Software

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Discussion Forum Index --> Accounting Questions --> Connectivity Issues Drake Software


Taxmesoftly (talk|edits) said:

16 April 2013
I am so frustrated with Drake Software! Its April 15th, 9:00 PM and they have connectivity issues and we can't efile a tax returns. I still have 2 tax returns to efile! Uuuuugggghhh!!!!!

Taxmesoftly (talk|edits) said:

16 April 2013
By the way, they told me to paper file a tax return. My clients already left so they can't sign a tax return. Any suggestions on how I can send out their tax returns?

Pegoo (talk|edits) said:

16 April 2013
Yup I have a bunch =(. I don't want to eat all those late fees!

Tenletters (talk|edits) said:

16 April 2013
For what it is worth

http://www.linkedin.com/groupItem?view=&gid=3273473&type=member&item=232575675&qid=fce65cd0-5b41-4f8c-8cae-b8e4e9da5286&trk=group_most_recent_rich-0-b-ttl&goback=%2Egmr_3273473

CathysTaxes (talk|edits) said:

16 April 2013
It seems like every year, a major tax software has connectivity issues on 4-15. A couple of years ago, Lacerte, had issues. About two years later, Taxwise, had issues. Both times, the software companies made arrangements with the IRS so that late fees wouldn't be applied.

I remember how frustrating it was to literally spend hours just trying to make sure the return got through. And the aggravation when it was rejected because client gave you incorrect info.

Since then, I won't efile anything on the 15th. Everything has to be done before then because I'm not spending an entire day, just monitoring the efiles.

Pluskey (talk|edits) said:

16 April 2013
I received the following broadcast from Drake:

On April 15, 2013, around 5 PM EST, we started experiencing intermittent connectivity issues on our e-file servers due to higher-than-expected volume which caused problems with your ability to transmit returns and extensions to Drake. The issue was mostly resolved by 11 PM EST, although high volume continued to cause intermittent success with transmissions. While the IRS was also experiencing some delays, this specific issue was on our side.

We have been communicating with the IRS, and have requested that it allow returns and extensions e-filed or paper filed by Drake preparers on April 16, 2013 to be considered timely filed. We advise that you file any extensions and returns (that you were unable to file on the evening of April 15) on April 16. If you choose to paper file, include a printout of this email with the return or extension. If you choose to e-file, there is no action to take other than to transmit the file on April 16 (the earlier the better). The electronic record will indicate Drake Software as the software provider.

We believe that the returns and extensions you file on April 16 will be considered timely filed; however, please contact us if any of your affected returns that are filed by April 16 are assessed a late-filing penalty.

We sincerely apologize for the inconvenience. We will be analyzing the cause of this issue thoroughly and meticulously. It is our utmost priority to ensure the stability of our systems.

Sincerely,

Phil Drake

CathysTaxes (talk|edits) said:

16 April 2013
I got this email from my account representative concerning Taxwise:


Transmission Issues


Yesterday, if you didn't notice already, but there was transmission issues with receiving acknowledgements from the IRS.

As of this morning, all processes are turned back on to push files to to the IRS and back down to the servers. They are currently processing IRS and state acknowledgements as of this morning.

Please know that these acknowledgements will be processed in a timely matter, we just ask that our customers be patient in getting these back.

If you have any specific questions, please give us a call anytime. Our office hours are Monday - Friday 8am-5pm CT.

We appreciate your patience in this matter and we will inform you of any changes that we are notified of.

Actionbsns (talk|edits) said:

16 April 2013
This has been a really nasty tax season for issues like these. It all started with the indecision of the government, then forms that weren't ready because of their indecision, software companies that weren't prepared to handle issues and now on the 15th transmission problems develop. It's not like the 15th came up on everyone as a surprise. I processed all my extensions last week, but a couple of states were problematic in getting acknowledgements and have been all season. About 3:00 my time I realized one client's stuff was just sitting there waiting to be picked up, called her and she was gone for the day. I put her on extension just for GP's, she has a good sized refund coming, so we are probably OK, but as of 6:00 last night the extension wasn't accepted. Then I read the Drake e-mail and was really glad that most of my stuff was done, except the one waiting for the extension. I hope next year goes a lot smoother.

Makbo (talk|edits) said:

16 April 2013
"It's not like the 15th came up on everyone as a surprise."

Well, actually it kind of did. Several months ago I did a pop quiz on the NAEA members webboard as to whether 4/15 was the filing deadline or not, about half of the poll takers said "no".

After two years of extended deadlines due to 4/15 falling on Friday or weekend, we suddenly had several fewer days in the filing season, along with ever increasing pressure to e-file. This was the first season with both a 4/15 deadline and the paid preparer efile mandate in effect.

I used both Intuit and Thomson Reuters as efile transmitters this year, Intuit acks were always way faster, by many hours, probably because they have had to build up a bigger, more robust infrastructure to support the self-preparers in addition to professionals.

Actionbsns (talk|edits) said:

16 April 2013
Maybe the solution then is to chip in a few pennies and we should send calendars to all the software developers. I have three calendars in my office, the one on my computer, one in my phone, and they all say the 15 is there and it's on a Monday. No surprises.

Smokeytax (talk|edits) said:

16 April 2013
That's funny Actionbsns. It's like the folks who say Christmas just snuck up on them - as if it's not Dec 25 every year.

Taxmesoftly (talk|edits) said:

16 April 2013
@Actionbsns -LOL! I would think the software companies will place in extra measures to ensure their servers are working on 4/15.

@CathyTaxes, what a great idea! We will probably do the same! We'll try to include that in our newsletter next year!

Well all our returns came through and marked pending as of 4/15. So grateful none of my returns were late.

Taxmesoftly (talk|edits) said:

16 April 2013
On a side note, I'm sure that the IRS would have waived the fees. My problem was state tax returns, its a problem to getting them waive any fees.

Taxmesoftly (talk|edits) said:

16 April 2013
On a side note, I'm sure that the IRS would have waived the fees. My problem was state tax returns, its hard to get them to waive late fees.

Makbo (talk|edits) said:

20 April 2013
"@Actionbsns -LOL! I would think the software companies will place in extra measures to ensure their servers are working on 4/15. "

Just as with your electric utility, meeting peak load costs way more than meeting average load.

Over the years I've read many comments about how professional tax preparers do or should charge more for returns filed late in the season. By the same token, to be economically efficient the transmitters should add a surcharge for returns filed on the due date.

Intuit advised tax pro's to file protective extensions in advance, even if planning to file the return on time. Good advice, I followed it.

Sohan000 (talk|edits) said:

18 September 2013
i efile for extension at least a day early than the final submission date. For my repeat clients, i file for extension about a month early. this covers any software problem with the tax software vendors for not being able to efile on time.

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