Discussion:The big white/black square when you launch Lacerte

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Discussion Forum Index --> Basic Tax Questions --> The big white/black square when you launch Lacerte
Discussion Forum Index --> Tax Questions --> The big white/black square when you launch Lacerte

Incognito (talk|edits) said:

17 June 2008
Does anybody else get that big white (sometimes black) square covering almost your entire desktop when you launch Lacerte? The thing renders your computer inoperable for a good 45 seconds. You can't do anything except stare at the stupid square.

SAC TAX MAN (talk|edits) said:

17 June 2008
Get a dual monitor set up so you can read tax almanac discussions while you wait. Best innovation since sliced bread.

Incognito (talk|edits) said:

17 June 2008
SAC, You must be a Lacerte Technical Support Rep. This is the same kind of solution I would expect from them...a workaround.

JAD (talk|edits) said:

17 June 2008
Very funny! I emailed them 2 questions last week. No response, called after 6 days.....the tech support told me they were about a week behind. Remember before Intuit purchased them? It was a 24 hr turnaround.

Natalie (talk|edits) said:

June 19, 2008
I did get a black screen today, but I don't remember if it was when I opened Lacerte or something else. I'll have to pay closer attention next time.

Belle (talk|edits) said:

June 19, 2008
I get it regularly...not sure if it's EVERY time. I just attributed it to my 'old' computer that's about to be replaced with the new Dell/dual monitor/quad processor I bought - with XP of course. Glad to know it's not just me with the Lacerte black box issue.

Natalie (talk|edits) said:

June 20, 2008
I think this has something to do with the resources of the computer. I have noticed I sometimes get a big white screen with Excel and QBs. When you see the white screen, can you still tell what program is working (up at the top of the screen)?

Incognito (talk|edits) said:

17 June 2008
This is what it looks like:

Image:Black_Square.JPG

Natalie (talk|edits) said:

June 23, 2008
That's not what mine looks like Incognito. Mine takes up the entire screen.

Natalie (talk|edits) said:

June 24, 2008
Is the window you are opening Lacerte in minimized? I think the reason mine takes up the full screen is because that's how I have the window set up. Actually, yours is different because it doesn't tell the name of the program at the top.

Death&Taxes (talk|edits) said:

24 June 2008
It's obvious that it is a copy of Velasquez' "Two Bats Fighting"

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