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Discussion Forum Index --> Basic Tax Questions --> The big white/black square when you launch Lacerte
Discussion Forum Index --> Tax Questions --> The big white/black square when you launch Lacerte
Incognito (talk|edits) said:
| 17 June 2008
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| Does anybody else get that big white (sometimes black) square covering almost your entire desktop when you launch Lacerte? The thing renders your computer inoperable for a good 45 seconds. You can't do anything except stare at the stupid square.
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SAC TAX MAN (talk|edits) said:
| 17 June 2008
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| Get a dual monitor set up so you can read tax almanac discussions while you wait. Best innovation since sliced bread.
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Incognito (talk|edits) said:
| 17 June 2008
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| SAC, You must be a Lacerte Technical Support Rep. This is the same kind of solution I would expect from them...a workaround.
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JAD (talk|edits) said:
| 17 June 2008
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| Very funny! I emailed them 2 questions last week. No response, called after 6 days.....the tech support told me they were about a week behind. Remember before Intuit purchased them? It was a 24 hr turnaround.
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Natalie (talk|edits) said:
| June 19, 2008
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| I did get a black screen today, but I don't remember if it was when I opened Lacerte or something else. I'll have to pay closer attention next time.
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Belle (talk|edits) said:
| June 19, 2008
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| I get it regularly...not sure if it's EVERY time. I just attributed it to my 'old' computer that's about to be replaced with the new Dell/dual monitor/quad processor I bought - with XP of course. Glad to know it's not just me with the Lacerte black box issue.
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Natalie (talk|edits) said:
| June 20, 2008
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| I think this has something to do with the resources of the computer. I have noticed I sometimes get a big white screen with Excel and QBs. When you see the white screen, can you still tell what program is working (up at the top of the screen)?
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Natalie (talk|edits) said:
| June 23, 2008
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| That's not what mine looks like Incognito. Mine takes up the entire screen.
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Natalie (talk|edits) said:
| June 24, 2008
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| Is the window you are opening Lacerte in minimized? I think the reason mine takes up the full screen is because that's how I have the window set up. Actually, yours is different because it doesn't tell the name of the program at the top.
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Death&Taxes (talk|edits) said:
| 24 June 2008
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| It's obvious that it is a copy of Velasquez' "Two Bats Fighting"
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