Discussion:Questionnaire & Engagment letters

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Discussion Forum Index --> Tax Questions --> Questionnaire & Engagment letters

Szptax (talk|edits) said:

31 January 2008
In this new environment of tax prep, I have a 5 page engagement letter & questionnaire for clients to complete & both must be signed. the Questionnaire requires them to identify the number of forms in various categories as well as requiring them to answer pertinent questions. I have some clients balking at completing the questionnaire - what are you guys finding this year & what are you using - organizer, eng ltr, questionnaire? I also send an organizer for their info.

DZCPA (talk|edits) said:

31 January 2008
Cut it down to 1 page engagement letter and 1 page questionaire. Print them right after the organizer letter page in the organizer. They will return all pages after filling in the organizer or when they bring it in during appointment.

Nancyshoemake (talk|edits) said:

31 January 2008
My engagement letter used to be one page...but unfortunately has become two pages. Link is below. I have had too many people try to blame for different things.....this has become a necessity in this day and age. http://www.shoemakecpa.com/images/engagementletter08.pdf

JR1 (talk|edits) said:

January 31, 2008
My Organizer has always been two pages, and there's a paragraph above sign. line with the engagement language. KISS, don't freak 'em out. And maybe half even look at it. With a 5 pager...you're looking for the very high end client who's an engineer and enjoys reading weird stuff.

Rgtaxservice (talk|edits) said:

31 January 2008
Save a tree - cut it down to one page.

MDTaxgal (talk|edits) said:

31 January 2008
We use a simple "intake form" and print it out double sided and everyone has to sign it. Basic name and address info, estimated tax pmts, 20 +/- questions, a little marketing info then our privacy policy and representation info... it's short and sweet and provides an EA like me with a little bit of protection.

Be happy to share if anyone's interested - would love some feedback too.

Privacy Policy: Under our policy, all information we obtain about you will be provided by you and or obtained with your permission. Our firm has procedures and policies in place to protect your confidential information. We restrict access to your confidential information to those within our firm who need to know in order to provide you with services. We will not disclose your personal information to a third party without your permission, except where required by law. We maintain physical, electronic and procedural safeguards in compliance with federal regulations that protect your personal information from unauthorized access.

Representation and Payment Terms: We will prepare your federal and all state income tax returns you request using information you provide to us. We may ask for clarification of some items, but we will not audit or otherwise verify the data you submit. It is your responsibility to provide information required for preparation of complete and accurate returns. You should keep all documents, canceled checks and other data that support your reported income and deductions. They may be necessary to prove accuracy and completeness of the returns to a taxing authority. You are responsible for the returns, so you should review them carefully before you sign them. Our work will not include any procedures to discover defalcations or other irregularities. The only accounting or analysis work we will do is that which is necessary for preparation of your income tax returns. We will use our judgment in resolving questions where the tax law is unclear, or where there may be conflicts between the taxing authorities’ interpretations of the law and other supportable positions. Unless you instruct us otherwise, we will apply the “realistic possibility of success” standard to resolve such issues in your favor where possible. The law imposes penalties when taxpayers understate their tax liability. If you have concerns about such penalties, let us know.

Payment is due when services are rendered. Compassionate Tax Service does not extend terms to new customers without credit references and an approved credit application. We accept cash, checks, Visa, MasterCard and Discover as well as refund transfer payments.

By signing below, I agree that the information I included on this form and all other documentation provided to Compassionate Tax Service are true and accurate to the best of my knowledge. Furthermore, I agree to the payment terms as stated above. Any amounts not paid at the time service is rendered are subject to a 1.5% monthly finance charge. I also understand that I am responsible for any additional costs incurred in collection actions that result from non payment for services rendered.

I have read the above Privacy Policy, Representation and Payment Terms and I understand and agree to them.


Signature_____________________________________ Date____________________________

Belle (talk|edits) said:

February 1, 2008
I use a one page engagement letter, snagged, modified, adapted, and collated from various sources. I reference it, and the requirement of signing it, in the questionaire (3 pages I think) from Lacerte. I do modify the questionaire from Lacert, but use it as my starting point.

Szptax (talk|edits) said:

1 February 2008
interesteing - I am not sure how I would cut it down to 1 page, in fact at the larger local firms I have worked, (from which I borrowed the engagment letter) and per my liability insurer recommendations, no engagement letter was ever 1 page. The only real addition to the package this year was a couple of more pages to the engagment letter & the questionnaire which I now require them the sign. In prior years organizers, I included a 1 page quiestionnaire. The new one includes questions like ----- do you maintain a mileage log y/n (written comtemoraneous etc) ----- Do you have receipts for all charitable contibutions? How many W-2s, 1099s etc are you provideding, and so forth Then they must sign it. This is for documentation of the info they have provided so that down the road they don't say - I never told you that.

Most of my clients have been understanding and I made them aware of circ 230, but the ones who are balking think they are "too busy". Well I guess if they are too busy to maintain the documents required, they will have to lie in writing to me & make me believe it. That way I satisfy my documnetation requirements.

They can always buy turbo tax if they think they can do it themselves - and of course the irs will fill your forms out for you if you ask.

Maybe I have hit a point where I am sufficiently busy & tired of the PIA clients.

LJACPA (talk|edits) said:

1 February 2008
Szptax, you must have gotten the newsletter from Surgent with the huge WARNING regarding preparer penalties, etc. I did as well and when I called them to inquire about what they were offering (selling!) it was as you state, 5 PAGE EL with a questionnaire. I knew there was no way on earth that I would burden my clients with this nor waste the time, money and paper to do so. I immediately put a call in to my professional liability carrier and spoke to their risk manager. Back to my one page, with an additional paragraph this year - as she recommended and is on their website - regarding the preparer penalties. That's it! I do not send organizers to everyone but do include the offer in the cover letter w the eng ltr. Too much.

Szptax (talk|edits) said:

1 February 2008
to be fair - the 5 page is a stretch.... the last page is mostly signatures, but I took a surgent course on preparer penalites & incorporated some of their language with that of my carrier. I suppose I could have censored more Maybe I am over thinking this.....makes me want to quit!

CrowJD (talk|edits) said:

1 February 2008
What's the issue on preparer penalties vs. the client? Does the letter try to slough this issue off on the client? I doubt that would work. Or does it address the issue of the fact that the preparer and the client have a different standard under the current law (i.e. possible conflict of interest)?

Szptax (talk|edits) said:

1 February 2008
The following is included in the letter - it refers to circ 230 etc. I need to be consistent for all my clients & I have had a client (who I fired) where such written communication was necessary, so my general policy is to obtain from the client, in writing, the choices that they make where there are issues. This hasn't really happened too much with the 1040 client, only those who have multiple businesses, so I don't think that the "in writing" standard is too onerous for me. Plus, no matter what, I need to do the research & this insures that when I bill it they can see what they get a little more clearly. If the issue is complicated enough & they don't want me to do the research, my opinion is that they usually have made up their mind on how it should be and usually without any basis of knowledge. That person is demanding, pushy & generally a PIA & I don't want them!

new Paragraph: "I may encounter instances where the tax law is unclear, or where there may be conflicts between the taxing authorities' interpretations of the law and other supportable positions. In those instances, I will outline in a written communication each of the reasonable alternative courses of action, including the risks and consequences of each such alternative. In the end, I will adopt, on your behalf the alternative which you select after having considered the information provided by me. Pursuant to new standards prescribed in IRS Circular 230 and IRC 6694, I am forbidden from signing a tax return unless I have a reasonable belief that a tax position taken on the return will have a more likely than not probability of being sustained on its merits unless we disclose this tax position on a separate attachment to the tax return. However, under no circumstances may we sign a tax return with a tax position that has no reasonable basis."

note: there is a separate paragraph regarding taxpayer responsibility to provide the info.....

for comparison...old paragraph "I will use my judgment in resolving questions where the tax law is unclear, or where there are conflicts between the interpretation of the law by taxing authorities and other supportable positions. Unless otherwise instructed by you, I will resolve such questions in your favor whenever possible. You are responsible for the substantial accuracy of the financial records, and the full and accurate disclosure of all relevant facts affecting the return(s) to me". You also have final responsibility for the tax return(s) and therefore, you should review the return(s) carefully before signing and filing."

CrowJD (talk|edits) said:

1 February 2008
I see, thank you. Quite an extensive paragraph. For an undisclosed non-tax shelter item, we have moved up from a realistic possibility of success standard to a more likely than not standard. The client's standard (as self-preparer) is substantial authority. That's got be be fixed somehow since it may be our duty to inform the client they are better off preparing their own return, and that's an absurd corner the law has pushed us into.

Some of my clients won't sign anything, or let's say I'd have to make a big issue about it. Frankly, my missing some (multi) state filing requirement concerns me more than the preparer penalties, as I don't feel I'm ever out on the edge anyway (if I though I was, I'd disclose it with gritted teeth). The engagement letter I use addresses the state filing issue.

Szptax (talk|edits) said:

1 February 2008
more likely than not, realistic possibility - oy veh, semantics when in reality I never sign anything I don't feel comfortable with - which means that I was meeting the "more likely than not standard all along. The problem is, I think, in conveying our responsibility to clients. They just don't seem to get it & I believe that they feel sometimes, if its put on paper & the accountant accepts it then it must be OK. Now I am forcing them to stand behind what they say.

I fired one client who, I did tell to "do it yourself" I felt he wanted to include in the return unreimbursed expenses for which he had no documentation & he refused to obtain the records (claimed they were with ex-wife, & the situation was significantly more complicatied than that).

What do you do for the "shoe box clients" I have several small business clients for whom I organize the info provided for the return including entry to QB & bank reconciliations. I then make sure they sign off on the GL detail via email or fax.

CrowJD (talk|edits) said:

1 February 2008
Szp: I can see how I need to add that new paragraph you mention, as my "old" paragraph is similar the the "I will use my judgment..." As I say, some clients just will not sign, for whatever reason. Would not be bad to have a one-pager for those scalawags (only) to make it more palatable.

The shoebox? What more could you do? True, it's a management function you're getting into, but if they sign off on it... it's reality.

LJACPA (talk|edits) said:

2 February 2008
I am honestly beginning to wonder if everything I have always done and taken for granted that it was okay, is now potential for liability. How many of us have not done 'shoebox' returns? How many adjustments do we have to make to the garbage some clients provide that they think are the most wonderful, clean, easy to use and understand, comprehensive set of books? If I start telling everyone that they must keep and reconcile and adjust their own books and make certain that they follow all tax laws to the letter and then I might be able to do their tax return, oh my gosh! I never, never, ever blatantly do anything that I know to be wrong. I do make/propose adjustments and clean-up and always provide (and include in my EL) AJE's for their approval. I guess, however, that I should go that extra step and explain until they fully understand what the AJE means, does, etc. Next year, I'm going to be cowgirl. No more taxes, accounting, payroll, IRS, etc, etc for me.

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