Discussion:Proseries Issues This Year

for several years and haven't had any complaints. This year BIG problems.

When you call for assistance, you get a message that the call will not be answered for 45 minutes! DMS keeps crashing and the EFILE updates don't work. The status of my efiled returns keep changing. I have to call daily to see if the returns were transmitted or not, since I can't tell from the homebase.

I left a message to get a response from the Presidents callback line on Tuesday. As of today, no call.

We have had NO problems. We use the full package 5K worth and so far knock wood.

We haven'r needed to call even once.

What's been happening?

Matt

Otherwise, just peeves. Like, why oh freakin' why can't they let have a 2nd printer icon? Some of us use, shocking, I know, MORE THAN ONE PRINTER! And to switch back and forth is about six mouse clicks. I'm also tired of saying, print, and having to acknowledge that it printed! I could on, but I have work to do.

I agree JR....you have to define a default printer in ProSeries instead of being able to toggle from one to another...oh well something for the designers to work out!

Hopefully, the wait time will decrease...

I use DMS and it has crashed more this year than before.....especially when transferring files between the tax prep software and DMS.

I plan to look at and likely switch to Ultra Tax next year.

I have the complete package as well. I run on a network and am having major problems with Efile. After we efile, the status usually just says "Ready to Efile", so we have no way to know if the return was transmitted. I was told they are working on a fix, but you know how that goes. My assistants are spending half their days trying to find out if the returns have gone through. Also, this is my 2nd year using DMS and it keeps locking up. Probably 3 or 4 times a day, I have to get out of the program and then get back in. I know these problems are not the end of the world, but for $5K, you think they'd fix them on a timely basis.

I've complained about this many times.

It kind of cracks me up, however, when complaints about program bugs are referred to as enhancement requests.

(When I have to fix an error on a tax return, I sometimes refer to the correction return as "Version 2")

Usually you find the answer is "You can't get to there from here." Try doing the 8582-CR for low income housing on specific real estate on E Worksheets where there is more than one property, and there are carryovers. You will find at least one worksheet that goes nowhere. Or entering K-1s from Goldman Sachs partnerships where the categories never fit the K-1 worksheet. Oddly Intuit keeps putting lines about REMIC but I've never seen REMICs on these K-1s, only 988 gains and losses etc.

That being said, yesterday I had to do a 2000 return, a simple one W-2, married return. I looked at my old laptop but that only went back to 2001. I was not about to haul out a monitor and hook up the old Windows 98 desktop, but I have the installation disks. Then I thought about it; that disk is licensed to Death & Taxes, but in Valatie NY, not Ocean Gate NJ and I could not imagine trying to get someone to change this, whether that person be in Fredericksburg, Manila or Bangalore. So I went to IRS.gov and printed out a 1040, page one and two, and the charts for the approximate taxable income and did it by hand.

Aren't those there just for our tracking purposes? Total amount correct. bypass the PIA input screens.