Discussion:ProSeries
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| 10 March 2007 | |
| Anybody out there having trouble increasing their pay-per-return? ProSeries internet is down and when I call the Tech line, I am put on hold and I have been waiting close to 40 minutes on hold. The return I am working on has to be ready for my client today yet I cannot print it out. Anyone experiencing the same problem and if so what is the solution? | |
| 10 March 2007 | |
| Ok folks, seems I am the only person who uses the pay per return as I have no responses to me question. Does anyone out there need to increase their pay per return account today? | |
| 10 March 2007 | |
| I had a similar problem trying to register Quickbooks. Ended up spending an hour listening to music before I talked to Bangalore. Ser Doyle will know, but I think early daylight savings time is giving them fits. | |
| 11 March 2007 | |
| Hi Bogie,
I just posted the same question regarding Proseries pay per return. I am having the same problem - cannot increase my pay per return account, therefore cannot print returns!!! Urgggg - I have one to get out priority on Monday! I hope it is fixed soon. Let me know if you find anything out. I will do the same. | |
| 11 March 2007 | |
| Hi, Saw your messages and tried to increase my pay per return account at 8:10 P.M. EST and received the same mesaage. I wanted to e-file some S Corp returns that are due 3/15.
P.S. I relieved to know that I am not the only one working on a Saturday night. | |
| 11 March 2007 | |
| I just tried to increase my pay per return and it is still giving the message to call tech support. (6:45pm AZ) I had a similar thing happen last year and when I called tech support they increased my PPR over the phone. Said they were having an unusually high volume and couldn't keep up. It didn't last more than a day if I remember right. I need to print out some returns for Monday so will be calling as soon as they open tomorrow to try to get through. | |
| 11 March 2007 | |
| Mine worked this morning. Hopefully the problem is solved for good. | |
| 11 March 2007 | |
| I always call. Sometimes I'm put through to customer service if they are having a problem. | |
| March 11, 2007 | |
| Blrg - Why don't you use the quick online method of increasing PPR? | |
Bottom Line (talk|edits) said: | 11 March 2007 |
| I use online too. Quick, easy & rarely a problem | |
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