Discussion:Introduction Letter?

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Newtaxguy2008 (talk|edits) said:

20 November 2008
I am an EA that just started my own tax preparation business. I am wanting to send out a introduction letter to potential new clients as a way of getting my name out there and letting them know what I do. I was wondering if anyone had an example of a good introduction letter, or knew where I could fine some examples or templates online? Any help would be great. Thanks

Wkstaxprep (talk|edits) said:

20 November 2008
Hi Newtaxguy,

tough question, its more of a science than anything else.

we need to know who you are sending to, when, what type of client are you looking to attract (basic 1040, complex, businesses, all of the above)

and very important, are you sending totally cold letters (i.e. they dont know you at all), or will the recipient be an acquaintance, a neighborhood store you frequent, a former college buddy, etc. who wil know who the letter is from?

if the letters are going out to people who dont know you at all, its very difficult to get new clients thru the mail, or i should say low reply rate (1% would be good from what i've seen and read, so you are looking at 1,000 letters to possibly get 10 inquiries and then when you get a call you need to be prepared to know how to go about sealing the deal and getting the prospective caller as a client).

I would concentrate on trying to get your family, friends/acquaintances, former collge buddies as clients and ask them to spread the word, ask fomer employers if they have clients that might be too small for them if they can send them your way, you may want to go door to door in your neighborhood and drop letters in mailboxes(minimal cost)

it starts out slow but once you get your niche of finding new clients it gets better.

go to social functions, be a social bug, ask people what THEY do for a living first and before you know it they will ask what you do, and then it stirs interest adn doesnt seem like a lame sales pitch.

may want to purchase new homeowner lists, lists of people who earn certain incomes, ask a buddy who works at certain companies if he could hand out your business card, pick up a tax practice marketing book (i believe there is one that comes up when you google but really only one i could find)

read a general book on how to get new business and then incorporate it into what you are selling.

get a few clients under your belt get your feet wet, and then try to build off of the clients you have, then you can use the # 1 proven method of getting new clients - REFERRALS FROM CURRENT CLIENTS.

i hope this helped some, and if any more thoughts pop into my head i'll try to send them your way.

friendly note : i've found that more specific questions will get you a better response rate on tax almanac - for example "how do i ask a current client for a referral?" or "where would i get a new homeowner list and does anyone know the success rate?" will get you more replies.

especially during tax season, it will be tough to get answers to general questions, on "how do i build my business" building the business we are all still trying to perfect, or at least many of us are still learning what works well in building a practice.

good luck !

Will

CPAdavid (talk|edits) said:

21 November 2008
Newtaxguy,

Why not send them some useful information about tax laws or deductions that might be of benefit to them? You know everyone is wondering how Obama's tax changes are going to affect them. Send something twice a month for a few months. At the end of each letter, tell them what services you offer. Later, when you get a website, invite them to come to your website and have a form where they can sign up for your "newsletters." Then your mailing costs go way down.

You know, there is this roofing company in my city that, several times each year, sends me an envelope with their sales pitch and a little teddy bear refrigerator magnet. I now have a collection of teddy bears on my fridge. Each bear has the name and number of the roofing company on it. Guess who the first company is that I'm going to call in the next few years when I need to put on a new roof?

Belle (talk|edits) said:

November 21, 2008
NTG - also read the pertinent threads in this forum (if you haven't already done so). Lot's of good ideas have been discussed.

Keep us posted.

Wildcat 24 (talk|edits) said:

27 November 2008
I too am contemplating sending introductory letters, however targeting small practice divorce, family, immigration etc attorneys. Like Newtaxguy2008, I've decided to take the plunge and join the circus. Have any of you attempted this? I know adding personal touches MIGHT work (actually signing the letter yourself & sticking an actual stamp)and result in a few calls - Maybe even sending follow up letters a month later. If you've tried this method, would anyone be willing to send me a sample as a base to go off? My main focus will strictly be individual 1040 clients.

Newtaxguy2008: Wkstaxprep nailed it. Referrals will be your #1 source. After preparing family and friend's returns for a number of years, I decided this year to aggressivley ask for referrals and handed them tons of business cards. To my surprise, the emails are starting to roll through. I'm confident taxpayers would rather come to people like us rather than go to many of the tax chop shops. Personalization is key - Let them know you're here year round.

Other methods I'm utilizing: Post a letter in my apartment building by the mailbox, display business cards with my hairstylist, local subway, mailbox store - everywhere you can think of, make a facebook business page and invite EVERYONE in your area (10 mins to set up the page-you'd be amazed how quickly that spreads), put letters in mailboxes surrounding my area (elimnates postage costs and all I need to do is buy my friend a couple drinks)

Good Luck!

Wildcat24

Lmcdon9822 (talk|edits) said:

29 November 2008
Wildcat24 - lets us know how the facebook business page works out this year for you.

Newtaxguy2008 (talk|edits) said:

3 December 2008
Thanks to everyone for some good advice. I'm looking forward to trying some of these marketing techniques.

CrowJD (talk|edits) said:

4 December 2008
It's too late in the year for an introduction letter. Few people can even read today. Your response rate will be 1% if you are lucky.

Check my advice to CS Tax for a "fast start" option.

Wildcat 24 (talk|edits) said:

28 January 2009
Lmcdon-

Wanted to give you a quick update on the facebook attempt. The page was a breeze to set up and I fired it away to all my "friends" on my page. Even though I am utilizing the free business page version, it allows you to track unique viewing history and other helpful features. Since Monday Jan 5, I've had over 500 unique visitors to the site (with the help of friends spreading the word posting my page to their sites). All in all, I've had 24 paying clients from the page and it generated just under 50 inquiry emails. Of those that will materialize into clients is yet to be determined. But so far so good. I'll keep you posted with my experiment.

Wildcat24

Newtaxguy2008 (talk|edits) said:

3 February 2009
Thanks for everyone's input on this topic. Wildcat24, what do you mean by the free business version of the facebook page? I looked on there and I only see how to make a normal profile, and how to create an ad. The ad costs per hit. Did you just create a free normal profile and use your business information?

Wildcat 24 (talk|edits) said:

3 February 2009
Newtax-

It's a free business page.

Go to any business page (Do a search at the top - for example "tax service") and scroll to the very bottom (assuming you have a profile/page set up for yourself) Click on "create a page for my business" and follow the instructions. Enter the type of business etc... You'll be on your way in 15 mins.

Wkstaxprep (talk|edits) said:

3 February 2009
Hi Wildcat,

The facebook clients you are getting are they solid clients? I would imagine so because its like networking correct?

Will

Wildcat 24 (talk|edits) said:

3 February 2009
My facebook network consists of people I actually know. I managed to reconnect with old high school (just had my 10 year reunion) and college friends and forwarded the page to those people that I knew would bother to look at the page. But a word of caution - if you use facebook as a social utility and for "fun", be careful what friends write on your page and vice versa. It leaves a trail for all to see and the slightest slip up can deter a good paying client. I monitor the wall posts on my profile via email alerts and delete what I feel is inappropriate for a potential client to see.

While I'm getting plenty of emails for "a quick tax question", the clients are mostly solid, as they're coming from past friends and associates.

Let me know if you try it - and if you come across ideas to improve.

Wildcat24

Pent-Up (talk|edits) said:

3 February 2009
Go get a big Chicken Outfit - and stand by a busy intersection and wave at the cars - works for Liberty Tax.

Wkstaxprep (talk|edits) said:

18 February 2009
Hi again Wildcat,

i joined facebook last week to give it a try, im going to try the business posting u mentioned above.

thanks and congratulations on all the new clients!!!

Wildcat 24 (talk|edits) said:

18 March 2009
Wk - How is the FB page working out for you? Did you get it up and running?

Another method I attempted a few weeks ago (albeit primitive) was placing business cards on the driver side window of cars all over my neighborhood. My budget is very tight and the means for "proper" advertising isn't there quite yet. I admit my card isn't your typical tax preparer/CPA design. I created a funky colorful layout. Cards were very cheap (vista print) and I swallowed my pride and must have placed them on over 2,000 cars within a 10 block radius (thanks to the help of some friends).

My expectations were very low, but as of this past Monday, it brought me 18 solid clients directly (0.9% success rate!) and 5 paying referrals from those 18.

Tacky? Yes. But the 2 hours it took paid off-and I got exercise! Just another idea.

Wildcat

Mcbreck (talk|edits) said:

19 March 2009
I don't consider that card distribution plan tacky at all. I consider it cheap marketing that has now more than paid for itself! I'd do another distribution every month of tax season next year.

My cheapest and now most effective method of advertising is a classified ad in my neighborhood / community newspaper. I actually put it in a few of them. I spent $350 this year and the last 5-6 and I've generated roughly 10 new clients per year and most repeat. The key this year was that I put my address in the ad for the first time and it really focused my calls to people all within a mile of my office. That really helps.

CrowJD (talk|edits) said:

23 March 2009
There's a better way to do this. Find an expensive neighborhood with a large hill. Rent a truck, and have your kids throw cards out the back as you race down the hill on a windy day.

Also, go to a cemetary with a lot of rich people in it, and strategically place some of your cards near the graves. Have an older person you trust write on the back of the cards "I don't know what poor Harry would have done without this preparer. You must hire him Myrtle" Chances are, someone will pick up your card, and think you are highly recommeneded by some of the most well to do clientele in town.

I've also left my cards in the restrooms of expensive hotels. People are desparate for something to read, and they will pick up your card and read it over and over again. Leave them in the stalls. Business is business.

It's the early bird that catches the worm! Good luck!

Jeannec (talk|edits) said:

24 March 2009
crow...you just made my day.......what a mind !

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